Dll — Copc

auto init = (COPCDLL_API int(__stdcall*)(const char*, const char*))GetProcAddress(dll, "CopcInit"); auto start = (COPCDLL_API int(__stdcall*)(const char*))GetProcAddress(dll, "CopcLogStart"); auto end = (COPCDLL_API int(__stdcall*)(const char*, int))GetProcAddress(dll, "CopcLogEnd"); auto sl = (COPCDLL_API double(__stdcall*)(const char*))GetProcAddress(dll, "CopcGetServiceLevel");

#ifdef __cplusplus extern "C" #endif

Below is a of a Windows DLL written in C that could serve as a starting point for COPC-related functionality (like logging an interaction, tracking service level, or computing adherence). COPC DLL

// Initialize the COPC tracker with agent/skill info COPCDLL_API int __stdcall CopcInit(const char* agentId, const char* skillGroup);

static InteractionRecord activeInteractions[256]; static int activeCount = 0; static char currentAgent[64] = 0; static char currentSkill[64] = 0; auto init = (COPCDLL_API int(__stdcall*)(const char*

FreeLibrary(dll); return 0; If you meant something else by – e.g., a specific COPC certification-related library , an integration with a particular contact center platform (Genesys, Avaya, Cisco) , or a DLL for a different OS – please clarify and I’ll refine the example.

void __stdcall CopcShutdown(void) logEvent("CopcShutdown"); activeCount = 0; auto end = (COPCDLL_API int(__stdcall*)(const char*

if(init && start && end && sl) init("Agent007", "PremiumSupport"); start("INT-001"); Sleep(2000); end("INT-001", 0); printf("Service Level: %.1f%%\n", sl("PremiumSupport"));