Horas Januari Silaban -

This study focuses on the Office of the Subdistrict Head of Medan Baru, Medan City, which is responsible for providing various public services to the local community. The office is led by Horas Januari Silaban, who has been in office since 2018. Under his leadership, the office has implemented various initiatives to improve the quality of public services, including the introduction of online service delivery and the establishment of a complaint handling system.

The study concludes that to improve the quality of public services, the Office of the Subdistrict Head of Medan Baru needs to focus on developing a more participative leadership style, improving employee competence, and investing in infrastructure. The findings of this study are expected to contribute to the development of more effective public service delivery in Indonesia.

Future Research:

The quality of public services is a critical aspect of governance, as it directly affects the well-being and satisfaction of citizens. In Indonesia, the government has implemented various reforms to improve the quality of public services, including the introduction of the Public Service Law No. 25 of 2009. However, the implementation of these reforms has been uneven, and the quality of public services remains a challenge in many parts of the country. horas januari silaban

Future research should focus on exploring the impact of leadership style on public service quality in different contexts. Additionally, future research should investigate the effectiveness of different service delivery models in improving public service quality.

The survey results show that 80% of respondents are satisfied with the services provided by the office, citing the responsiveness and courtesy of employees as the main reasons. However, 20% of respondents reported experiencing difficulties in accessing services, citing long wait times and inadequate infrastructure.

The results of the study show that the quality of public services at the Office of the Subdistrict Head of Medan Baru is influenced by several factors, including leadership style, organizational culture, employee competence, and infrastructure. The leadership style of Horas Januari Silaban is found to have a significant impact on the quality of public services, with a strong emphasis on customer satisfaction and employee empowerment. This study focuses on the Office of the

Analysis of Factors Affecting Public Service Quality at the Office of the Subdistrict Head of Medan Baru, Medan City (Case Study: Horas Januari Silaban)

The interview results show that employees perceive the leadership style of Horas Januari Silaban as participative and supportive, with a strong emphasis on employee empowerment. However, employees also reported challenges in implementing the new service delivery initiatives, citing limited resources and inadequate training.

The results show that the quality of public services at the office is influenced by several factors, including leadership style, organizational culture, employee competence, and infrastructure. The leadership style of Horas Januari Silaban is found to have a significant impact on the quality of public services, with a strong emphasis on customer satisfaction and employee empowerment. The study concludes that to improve the quality

Analisis Faktor-Faktor yang Mempengaruhi Kualitas Pelayanan Publik di Kantor Camat Medan Baru Kota Medan (Studi Kasus: Horas Januari Silaban)

This study uses a mixed-methods approach, combining both qualitative and quantitative data collection and analysis techniques. The data was collected through surveys, interviews, and observations. A total of 100 respondents participated in the survey, including 50 employees and 50 citizens who have used the services of the office.

This study concludes that to improve the quality of public services, the Office of the Subdistrict Head of Medan Baru needs to focus on developing a more participative leadership style, improving employee competence, and investing in infrastructure. The findings of this study are expected to contribute to the development of more effective public service delivery in Indonesia.